Refund Policy

By placing an order through BUCATSTATE you are agreeing to the terms below. We set these policies to ensure that you are fully aware of our refund and return methods and procedures. These policies are applicable to (USA) country.

For non-quality issues: customers can request a replacement or return within 15 days of receiving the product. A 5% processing fee will be charged, but it can be waived for product exchanges. For product defects: BUCATSTATE will do its best to service you and provide tech support to fix simple issues. BUCATSTATE will also provide replacement parts necessary and cover the entire repair fee associated with the damages. For shipping damages: BUCATSTATE will do its best to service you and provide all the parts necessary and cover the service costs or send a new replace for you/ refund to you. To begin a return or exchange process, the following must apply:
All returns and refunds must be within 15days of receiving the item.
All pets food Unpacking cannot be refunded.
All returns will embody a processing fee and the shipping fee at one’s own expense.
All supplies must not have any wear, dirt, scratches, or any signs of use and must be in the same packaging and condition as you received them, and must include all items in the box.

All returns must be approved prior to shipping back to us. Once the return cancellation request is approved, BUCATSTATE will send a cancellation notification email to the customer via email. If a product is returned without our approval, there will not be any refunds. BUCATSTATE refuses all shipments that are not scheduled to arrive. To begin this process, please email for approval along with photos of the product prior to shipping.

Refunds will be processed within 2 days once the product is confirmed returned at our warehouse and inspected. If you did not receive the amount after 2 days, please check with your bank for further details. Some refunds may take longer to process than others. If you still do not receive your refund, please contact us.

You must provide a shipping label with tracking of your choice to our directed warehouse replying to the confirmation email Note: BUCATSTATE is not responsible for return shipping costs and it is the customer's responsibility to ensure the safety of the shipment and the success of the return, and must choose a signature confirmation service for the shipment. BUCATSTATE is not responsible for any damage, loss or other incident in transit to the shipment returned by the customer. It is highly recommended to add additional shipping insurance for the returned parcels.

If you wish to exchange for another one, customers may place a new order for the desired item and return the products from  the original order by contacting our customer service in advance. All exchange requests must follow our return policy and receive pre-approval notification from our customer service team in an email. Free shipping does not apply to the exchanged items.

Note: The following conditions will be considered minor and will not apply to the free exchange or refund policy.
Seriously damage to the outer packaging.
Slight scratches or paint loss on the product.
Malleableparts bent due to shipping.
Replaceable parts on the items.

Contact Information : 

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